Behavioral Health
Integrated Managed Care (IMC)/Behavioral Health Services Only (BHSO)
As a member of the Association of Washington Healthcare Plans (wahealthcareplans.org), Molina Healthcare covers behavioral health (BH) services for IMC and BHSO members statewide. This includes outpatient and inpatient mental health and substance use disorder (SUD) services.
While Molina members may self-refer and access services at any time, Molina recommends members be connected to a primary care provider (PCP) who can assess members for mental health or substance use concerns and refer as needed. PCPs should support and encourage members toward recovery and educate them on the benefits of treating these conditions as well as the risks of not treating them.
Under IMC/BHSO Molina covers the following types of services:
Mental health treatment services may include:- Initial evaluation and specialty follow-up evaluations as needed
- Individual, group and/or family treatment services
- Other outpatient services such as:
- Medication management/monitoring
- Peer support
- Psychological assessment
- Program of Assertive Community Treatment (PACT)
- Wraparound with Intensive Services (WISe)
- Visit the Washington State Health Care Authority (HCA) (hca.wa.gov) for more information on WISe services.
- Day Support (typically provided in community mental health agencies, clubhouses or community centers. Intensive rehabilitative program which provides a range of integrated and varied life skills training).
- Crisis stabilization in outpatient or inpatient settings
- Mental health intensive residential treatment
- Acute psychiatric inpatient admissions to community hospitals, free standing behavioral health facilities or Evaluation and Treatment (E&T) facilities
- Initial evaluation and specialty follow-up evaluation as needed
- Individual, group and/or family treatment services
- Other outpatient services such as: peer support, case management
- Intensive outpatient programs (IOP)
- Opiate use disorder treatment program services that includes medications and/or therapy services
- Withdrawal management (detoxification)
- Substance use disorder intensive residential treatment, long term residential treatment and recovery house residential treatment
View the Apple Health IMC and BHSO Benefit Index for more information on Molina’s IMC/BHSO covered BH services.
View the BH Provider Prior Authorization Reference Guide to see which BH services require a prior authorization.
Use the Behavioral Health Admission Notification/Authorization Request Form to request a BH prior authorization.
Also see member-facing information on behavioral health and crisis services.
To find in-network behavioral health agencies and community health centers by region, click on the links below:
If you need additional benefit information, assistance in arranging consults, or referrals for MH, SUD treatment or care for those with disabilities call (800) 869-7175 or log in at provider.molinahealthcare.com/Provider/Login.
- Advocacy
Office of Behavioral Health Ombuds (OBHA)
OBHA has replaced the former behavioral health ombuds.
Contact OBHA:
- Michelle Tinkler, Director
- michelle@obhadvocacy.org
- (360) 763-1225
Region Counties Email BH Advocate Phone Number Great Rivers Cowlitz, Grays Harbor, Lewis, Pacific, Wahkiakum GreatRivers@OBHAdvocacy.org Natasha Fletcher (360) 561-2257 Greater Columbia Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman, Yakima GreaterColumbia@OBHAdvocacy.org Alyssa Cruz (509) 808-9790 King King KingCounty@OBHAdvocacy.org Dae Degrate (206) 265-1399 North Central Chelan, Douglas, Grant, Okanogan NorthCentral@OBHAdvocacy.org Nanine Nicolette (509) 389-4485 North Sound Island, San Juan, Skagit, Snohomish, Whatcom NorthSound@OBHAdvocacy.org Lisa Day (360) 528-1799 Pierce Pierce PierceCounty@OBHAdvocacy.org Unassigned (800) 366-3103 Salish Clallam, Jefferson, Kitsap SalishKitsap@OBHAdvocacy.org Unassigned (360) 481-6561 Southwest Clark, Klickitat, Skamania Southwestern@OBHAdvocacy.org Angie Williams (509) 434-4951 Spokane Adams, Ferry, Lincoln, Pend Oreille, Spokane, Stevens SpokaneRegion@OBHAdvocacy.org Gail Kogle, Eastern Program Director (509) 655-2839 Thurston-Mason Mason, Thurston ThurstonMason@OBHAdvocacy.org Donna Kelly (360) 489-7505 - Community Forums
Teen Health Hub
Check out Teen Health Hub by Washington State Department of Health & Youth Advisory Council at https://doh.wa.gov/teenhealthhub. You will find helpful resources and links to information about health topics that matter to you. The Youth Advisory Council helped make this resource and verifies the information. A variety of topics are covered such as physical health, checkups, sexual health, relationships and more. Each "resource card" has a link to information or services. You can search using tags and filters to find cards for many topics.
For local support, you may call Care Connect Washington at (833) 453-0336. Care Connect Washington is a local team that can help you and your family connect to resources such as health care, health coverage, childcare, housing, food and more. You can also visit Care Connect Washington online at https://doh.wa.gov/emergencies/covid-19/care-connect-washington.
Family Youth System Partner Round Table
You may find your local Family Youth System Partner Round Table (FYSPRT) at https://www.hca.wa.gov/about-hca/programs-and-initiatives/behavioral-health-and-recovery/family-youth-system-partner-round-table-fysprt under “Find your Regional FYSPRT.”
Healthier Washington Health Systems Transformation and Innovation Shared Calendar (teamup.com)
National Alliance on Mental Illness (NAMI) (nami.org)
Other
- Contact and Health Line Information
Molina Healthcare: (800) 869-7175
Mental Health and Crisis Lines & Support
Regional IMC Crisis LinesRegion BH-ASO Counties Crisis Number Great Rivers Great Rivers Behavioral Health Administrative Services Org (GRBHASO) Cowlitz, Grays Harbor, Lewis, Pacific, Wahkiakum (800) 803-8833 Greater Columbia Greater Columbia Behavioral Health, LLC Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman, Yakima (888) 544-9986 King King County BH-ASO King (866) 427-4747/
(206) 461-3222North Central Carelon Behavioral Health Chelan, Douglas, Grant, Okanogan (800) 852-2923 North Sound Volunteers of America Island, San Juan, Skagit, Snohomish, Whatcom (800) 584-3578 Pierce Carelon Behavioral Health Pierce (800) 576-7764 Salish Salish BH-ASO Clallam, Jefferson, Kitsap (888) 910-0416 Southwest Carelon Behavioral Health Clark, Klickitat, Skamania (800) 626-8137 Spokane Spokane County Regional Behavioral Health (Administrative Service Organization) Adams, Ferry, Lincoln, Pend Oreille, Spokane, Stevens (877) 266-1818 Thurston-Mason Thurston-Mason BH-ASO Mason, Thurston (800) 270-0041/
(360) 754-1338
Medicaid Children:
(360) 480-5721
National Suicide Prevention Lifeline (24/7):1-800-273-TALK
Washington Recovery Help Line (24/7):(866) 789-1511 or visit warecoveryhelpline.org
Assistance with mental health, substance use and gambling issues.WA Perinatal Support Line:(888) 404-7763
Mental health support, info and referralsWA Teen Link - Phone & Chat: (866) TeenLink or 866TeenLink.org
Trained teens respond 7 days/week, 6:00 p.m. to 9:30 p.m.WA Warm Line: (877) 500-WARM
Talk to someone with experience who understands Wed.-Sun., 5:00 p.m to 9:00 p.m.
Behavioral Health Support Groups
Gamblers Anonymous: (855) 222-5542
AL-Anon & ALA-Teen: (800) 726-8094
- BH Integration Tools and Supports
Evaluation of Fully Integrated Managed Care in Southwest WA
Preliminary First-Year Findings (hca.wa.gov)
SAMSHA Models of Integrated Care (integration.samsha.org)
Bree CollaborativeBehavioral Health Integration Report and Recommendations (breecollaborative.org)
This Report and Recommendations is focused on integrating behavioral health care services into primary care for those with behavioral health concerns and diagnoses for whom accessing services through primary care would be appropriate. This workgroup focused on using available evidence and existing models to develop eight common elements that outline a minimum standard of integrated care.
SBIRTAn evidence-based practice to increase awareness about substance abuse through alcohol and drug screening. The links below provide information on the practice and how to implement.
- HCA SBIRT Guidelines (hca.wa.gov)
- Washington State Screening, Brief Intervention and Referral to Treatment (hca.wa.gov)
- Screening Assessments Used in Primary Care (integration.samsha.org)
Collaborative Care originated in a research culture and has now been tested in more than 80 randomized controlled trials in the US and abroad. Several recent meta-analyses make it clear that Collaborative Care consistently improves on care as usual. It leads to better patient outcomes, better patient and provider satisfaction, improved functioning, and reductions in health care costs, achieving the Triple Aim of health care reform. Collaborative Care necessitates a practice change on multiple levels and is nothing short of a new way to practice medicine, but it works. The bottom line is that patients get better.
- Collaborative Care Implementation Guide (aims.uw.edu)
- UW AIMS Center - Patient Tracking Spreadsheet (aims.uw.edu)
- WA State AIMS Caseload Tracker (aims.uw.edu)
- UW AIMS Center - Resource Library (aims.uw.edu)
To provide information on continuing education offerings:
- BH Resource Library
Trauma Informed Care
Trauma Informed Care is a treatment framework and organizational structure which emphasizes the physical, psychological and emotional safety of individuals and providers. For more information on Trauma Informed Care and a calendar of offered trainings visit the HCA.
Autism Guidebook for Washington State (doh.wa.gov)
Developmental Disabilities Administration Factsheets (fortress.wa.gov)
DSHS Department of Behavioral Health and Recovery (dshs.wa.gov)
HCA BH Integration Video (youtube.com)
Learnabouttreatment.org provides education and information on opioid use disorder so more people can find the treatment that will work best for them.
Mental Health Assessment for Young Children (hca.wa.gov)
Learn more about: - Best Practices and Evidence-Based Care
Evidence-Based Practices (EBP) Information
EBPs are practices that have been proven effective through scientific or academic research. When implementing an EBP the provider should consider the research along with patient values and the experience of the provider. Please refer to the information below for more information on reporting and implementing EBPs in behavioral health.
The Evidence Based Practice Institute (EBPI), UW Medical Center (ebp.institute)When implementing an EBP the provider should consider the research along with patient values and the experience of the provider. Please refer to the EBPI for more information on reporting and implementing EBPs in behavioral health.
National Association of State Directors of Developmental Disabilities Services (NASDDDS) Adaptive Strategies for Individuals with I/DD (nasddds.org)People with Intellectual and Developmental Disabilities (I/DD) experience behavioral and physical health issues at higher rates than the general population. The NASDDDS Adaptive Strategies Video Series offers a series of short presentations and briefs which outline modifications to traditional behavioral health treatments for persons with I/DD so that they may benefit from the same EBPs used for people without I/DD.
New Journeys Washington (newjourneyswashington.org)Discover more about New Journeys and their support services for those experiencing early signs of psychosis by visiting New Journeys Washington (newjourneyswashington.org). Their website offers easy-to-understand information and resources to help you get the assistance you need.
Northwest Mental Health Technology Transfer Center Network (NW MHTTC) (mhttcnetwork.org)NW MHTTC provides training and technical assistance in evidence-based practices to behavioral health and primary care providers to improve health outcomes for individuals at risk of developing serious mental illness.
WA State Institute for Public Policy (WSIPP) (wsipp.wa.gov)WSIPP’s mission is to carry out practical, non-partisan research and provide information on reviewed evidence-based practices.
- Molina BH Provider Resources
Infant-Early Childhood Mental Health Services (hca.wa.gov)
This page helps providers, billers, and partners stay informed about how to provide infant-early childhood mental health treatment services to children enrolled in Apple Health (Medicaid).
Medication Review Program for Second Opinion Network (SON) (hca.wa.gov)Seattle Children's Hospital provides pediatric mental health second-opinion medication reviews. Second-opinion reviews are required when a psychiatric medication is prescribed outside of guidelines set by the Pediatric Mental Health Workgroup. Seattle Children’s schedules second-opinion reviews between their psychiatrists and the pediatric prescribers within Molina’s network after the SON receives the necessary information about the child and the requested medication dosage. In addition, they are responsible for sending the written second opinion review back to HCA.
As part of the authorization process, prescribers are required to engage in a phone consultation from the SON. The SON team will call the prescriber to schedule an appointment if a SON review is required. To receive payment for the phone consultation, use procedure code 99441 on the claim. Please contact Molina at (800) 869-7165 if you are a prescriber and have any questions.
Partnership Access Line (PAL) (seattlechildrens.org)The Partnership Access Line (PAL) is a free state-funded program which provides mental health consultation for physical health providers for questions such as diagnostic clarification, medication adjustment or treatment planning.
Call (866) 599-7257 Monday-Friday, 8:00 a.m. to 5:00 p.m. PST for assistance or visit www.seattlechildrens.org/PAL.
PAL Training Calendar (seattlechildrens.org)
UW Perinatal Psychiatry Consultation Line (Perinatal PCL)UW Perinatal Psychiatry Consultation Line (Perinatal PCL) is a free state-funded program providing perinatal mental health consultation, recommendations and referrals for providers caring for pregnant or postpartum patients. Providers can consult on any behavioral health-related questions for patients who are pregnant, in the first year postpartum, or who have pregnancy-related complications.
Learn more at the UW Psychiatry & Behavioral Sciences Maternal-Child Mental Health Program website (mcmh.uw.edu).
UW Medicine Pain Consult (doh.wa.gov)1-844-520-PAIN (7246). Clinical advice for health care providers caring for patients with complex pain medication regimens, particularly high dose opioids. By UW Medicine pain management pharmacists and physicians. Monday through Friday 8:30 a.m. to 4:30 p.m., excluding holidays. Provide resources for local pain clinics for patient referrals.
UW Psychiatry Consultation Line (psychiatry.uw.edu)Supports prescribing health care providers in WA State (PC clinics, community hospitals, ED’s, evaluation and treatment centers, and county and municipal correctional facilities). Offers the opportunity for providers to consult with a UW Psychiatrist about adult patients (18+) with mental health issues.
UW Tele-Pain Services (depts.washington.edu)An audio and videoconference-based knowledge network of interprofessional specialists with expertise in the management of challenging chronic pain problems. The goal is to increase the knowledge and skills of community practice providers who treat patients with chronic pain. Available Wednesdays from 12:00 p.m. to 1:30 p.m.
WA Department of Health (DOH) Opioid Prescribing Information (doh.wa.gov)The WA DOH provides a toolkit on opioid prescribing requirements to increase public health and safety by reducing opioid abuse and misuse, while assisting practitioners in continuing to treat their patients safely and appropriately for pain.
- Washington Behavioral Health Supplemental Data Guide
The HCA has developed a standardized non-encounter data guide which establishes the non-encounter data set required to be reported starting January 2020. The guide includes standard data definitions and transaction formats and most of the non-encounter data providers were already reporting to the state. See the Behavioral Health Supplemental Transactions Data Guide (hca.wa.gov).