NOTICE OF PRIVACY PRACTICES - Summary - Central Health Plan

Dear Central Health Plan Member,

Your privacy is important to us. We respect and protect your privacy. Central Health Plan uses and shares your information to provide you with health benefits. We want to let you know how your information is used or shared.


PHI means protected health information. PHI is health information that includes your name, member number or other identifiers, and is used or shared by Central Health Plan. PHI includes health information about substance use disorders and biometric information (like a voiceprint).

Why does Central Health Plan use or share our Members’ PHI?

·    To provide for your treatment

·    To pay for your health care

·    To review the quality of the care you get

·    To tell you about your choices for care

·    To run our health plan

·    To use or share PHI for other purposes as required or permitted by law.

 

When does Central Health Plan need your written authorization (approval) to use or share your PHI?

Central Health Plan needs your written approval to use or share your PHI for purposes not listed above.

 

What are your privacy rights?

·    To look at your PHI

·    To get a copy of your PHI

·    To amend your PHI

·    To ask us to not use or share your PHI in certain ways

·    To get a list of certain people or places we have given your PHI

 

How does Central Health Plan protect your PHI?

Central Health Plan uses many ways to protect PHI across our health plan. This includes PHI in written word, spoken word, or in a computer. Below are some ways Central Health Plan protects PHI:

·    Central Health Plan has policies and rules to protect PHI.

·    Central Health Plan limits who may see PHI. Only Central Health Plan staff with a need to know PHI may use it.

·    Central Health Plan staff are trained on how to protect and secure PHI.

·    Central Health Plan staff must agree in writing to follow the rules and policies that protect and secure PHI

·    Central Health Plan secures PHI in our computers. PHI in our computers is kept private by using firewalls and passwords.

 

What must Central Health Plan do by law?

  • Keep your PHI private.
  • Give you written information, such as this on our duties and privacy practices about your PHI.
  • Follow the terms of our Notice of Privacy Practices.

 

What can you do if you feel your privacy rights have not been protected?

  • Call or write Central Health Plan and complain.
  • Complain to the Department of Health and Human Services.

We will not hold anything against you. Your action would not change your care in any way.

 

The above is only a summary. Our full Notice of Privacy Practices has more information about how we use and share our members’ PHI. Please click on the link(s) below to read the full Notice of Privacy Practices for the following programs:

We will be happy to answer your questions as a member of Central Health Plan Healthcare. You may call our Member Services Department at the toll-free phone number on the back of your Central Health Plan ID card.



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