Over-the-Counter Allowance


Your plan includes a benefit allowance that you can use to purchase approved over-the-counter (OTC) and health-related items1. Find a list of approved retailers and items here


Important Links
Flex Card Important Update & Reminders in English
Flex Card Important Update & Reminders in Spanish
Flex Card Important Update & Reminders in Chinese

How to Purchase Eligible Items

Online in the Benefits Pro portal – Items ship FREE!
  • Visit CentralHealthPlan.NationsBenefits.com to create your account and get started.
  • Or download the Benefits Pro app to your smart phone. Search “Benefits Pro” in the App Store or Google Play.
In stores
  • Simply swipe your flex card at checkout to pay for your items at approved locations.
By Phone
  • Call NationsBenefits at the number below to place a phone order.
By Mail
  • Call NationsBenefits to request an OTC, Herbal, and Fitness catalog, or view the catalog at the links below.
  • Simply complete and mail the order form included in the OTC catalog.

View the 2024 OTC, Herbal & Fitness Catalog
English | Spanish | Chinese | Vietnamese | Korean |

NationsBenefits Contact Information

Phone: 1-866-876-8637, TTY: 711
  8 a.m. – 8 p.m., 7 days a week
Language support services are available.
Web site: CentralHealthPlan.NationsBenefits.com
1Allowance amounts and frequency periods (i.e., monthly, quarterly) are dependent on your plan’s benefits. Please refer to your Evidence of Coverage for details.
The Benefits Mastercard® Prepaid Card is issued by The Bancorp Bank N.A., Member FDIC, pursuant to license by Mastercard International Incorporated and card can be used for eligible expenses wherever Mastercard is accepted. Mastercard and the circles design is a trademark of Mastercard International Incorporated. Valid only in the U.S. No cash access.

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