Please note: News and information about COVID-19 emerges rapidly and the situation may change. Please contact your local public health agency or visit the Centers for Disease Control website for the latest information and instructions.

In case of emergency

  • If you experience a life-threatening emergency, call 911.
  • For non-emergency care, contact your primary care provider (PCP).
  • If you cannot reach your primary care provider, please contact your medical group at the phone number printed on your membership ID Card, or call Member Services at 1-866-314-2427 (TTY: 711), 7 days a week from 8:00am to 8:00pm (PT).

Symptoms of COVID-19

  • Patients with COVID-19 may experience fever, cough, shortness of breath, and other flu-like symptoms
  • If you think you might have COVID-19, call your primary care provider to discuss your symptoms. Your primary care provider can advise whether you should stay home or seek further testing/treatment. Your provider may be able to consult with you through audio/visual technology (such as video conferencing).
  • There is no cost-sharing (co-pay, coinsurance, or deductible) for medically necessary COVID-19 screening and testing that has been ordered by a doctor.

How to Protect Yourself

  • Stay at home until further guidance is issued; avoid all non-essential travel
  • Wash your hands frequently with soap and water for 20 seconds, and use alcohol-based (60%+) hand sanitizer when soap and water are not available
  • Avoid touching your face (particularly your eyes, nose, or mouth)
  • Clean and disinfect commonly touched areas like door handles and countertops
  • Maintain a social distance of 6ft from others whenever possible, avoid people who are sick or have respiratory symptoms, and avoid crowds

Staying at Home

  • Public health officials have ordered all California residents to stay at home in self-isolation at this time, with limited exceptions for essential activities
  • Check in with friends, family, and caregivers frequently via phone or web; make sure to keep them updated on your health status and let them know if you are experiencing any symptoms or if you need assistance to obtain needed supplies
  • Continue to take your prescription medications according to your doctor’s instructions; contact your pharmacy and/or your prescriber if you need a refill
  • Continue to practice healthy eating and exercise habits while you are at home because it is important for you to remain physically active

Getting Medical Care and Prescription Drugs

Please note: The Governor of California has declared a state of emergency related to COVID-19. While the state of emergency is in effect, Central Health Medicare Plan allows additional flexibility so that members can obtain needed care.

  • If you are unable to access your normal provider/pharmacy, you may receive medically necessary services from any available Medicare-certified provider/pharmacy or facility and you will pay the same cost-sharing as you would have paid in-network
  • To request a long term supply of Part D prescription drugs (excluding Tier 5), contact MedImpact Direct at 1-855-873-8739 (TTY: 711)
  • The Plan will waive "early refill" limits on Part D prescription drugs and will allow you to obtain the maximum extended day supply, if available at the time of refill