Molinalogo

Interpreter Services

In order to meet the diverse language needs of our members, all eligible and potential members whose primary language is not English are entitled to receive interpreter services through Molina Healthcare at no cost to the Member. If you would like to arrange for interpreter services please contact the Member Services department at  (877) 901-8181 and someone will assist you.

Provider Tools

A Physician's Practical Guide to Culturally Competent Care

Industry Collaborative Effort (ICE) – Better Communication, Better Care

Provider Trainings

Molina Healthcare expects its network providers to effectively provide services to people of all cultures, races, ethnic backgrounds and religions as well as those with disabilities in a manner that recognizes values, affirms and respects the worth of the individuals and protects and preserves the dignity of each.

Training of employees and providers, and quality monitoring are the cornerstones of successful culturally competent service delivery. For that reason, the cultural competency program is integrated into the overall provider training and quality monitoring programs.

Molina Healthcare offers educational opportunities in cultural competency and disability sensitivity concepts for providers on a regular basis. The trainings are offered to providers and supporting staff.

• Module 1: Introduction to Cultural Competency
• Module 2: Health Disparities
• Module 3: Specific Population Focus – Seniors and Persons with Disabilities
• Module 4: Specific Population Focus – LGBTQ and Immigrants/ Refugees
• Module 5: Becoming Culturally Competent
• Provider Training Attestation Form

Disability Awareness & Sensitivity Training

• Americans with Disability Act (ADA) 
• Members who are Blind or have Low Vision  
• Service Animals 
• Tips for Communicating with People with Disabilities & Seniors 

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